Warranty Policy

Standard Warranty Coverage

All of our products come with a 12-month parts warranty as standard.

Some items come with extended warranty periods of 24 or even 36 months, also free of charge. If your product qualifies for an extended warranty, this will be confirmed at the time of purchase.

Parts Warranty

For Supalift products, we offer free replacement parts during the 12-month warranty period once we receive a description of the fault and supporting photos. If you prefer one of our engineers to visit and carry out the repair, this service is chargeable at:

• £150 for the initial call-out, which includes the first hour of labour.

• £65 per additional hour if more time is required.

• For locations that require more than 2 hours of travel, we reserve the right to apply an additional call-out fee.

Full Warranty

When installed by our team, your lift will include full labour and callout cover throughout the 12-month warranty period, in addition to the standard parts warranty.

We highly recommend that if you do not use our installation service, you only work with a GEA-accredited engineer. If a fault arises during the warranty period and it is determined by our engineer to have been caused by poor or incorrect installation, the warranty will be void for both parts and labour. The decision to void the warranty in these cases will be based on the engineer’s assessment.