Warranty

Warranty Policy

At Vortex Garage Systems, we stand by the quality of our products and aim to give you peace of mind with every purchase.

Standard Warranty Coverage

All of our products come with a minimum 12-month parts warranty as standard, free of charge. For Sealey products, this warranty also includes labour and call-out, giving you full support if anything goes wrong during the warranty period.

Some items come with extended warranty periods of 24 or even 36 months, also free of charge. If your product qualifies for an extended warranty, this will be confirmed at the time of purchase.

Supalign / Supalift Warranty

For Supalign and Supalift products, we offer free replacement parts during the 12-month warranty period once we receive a description of the fault and supporting photos. If you prefer one of our engineers to visit and carry out the repair, this service is chargeable at:

• £150 for the initial call-out, which includes the first hour of labour.

• £65 per additional hour if more time is required.

• For locations that require more than 2 hours of travel, we reserve the right to apply an additional call-out fee.

Installation & Labour Warranty

An optional installation service is available for Supalift products at the time of ordering. If you choose this service, labour as well as parts will be covered under the 12-month warranty.

We highly recommend that if you do not use our installation service, you only work with a GEA-accredited engineer. If a fault arises during the warranty period and it is determined by our engineer to have been caused by poor or incorrect installation, the warranty will be void for both parts and labour. The decision to void the warranty in these cases will be based on the engineer’s assessment.